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Campus ~
Reporting Problems
When reporting Campus problems or requesting any
general assistance, please try to include the following information in your
email if possible. This conforms to Infinite Campus' (IC) "case"
reporting procedures.
1. Always send
original Campus-related emails to
campus_support@arcc.org, not to an individual
unless explicitly told to do so. If you do not, you will receive a
short message asking you to RE-send the email.
2. When
replying to any Campus-related
email from one of us, (typically Kerry or Teri are the first
responders, but it could be from Jim or Kevin in some instances)
always reply to
campus_support@arcc.org as well or reply to
"All". Likewise, the Campus support team at ARCC use the "Reply to
All" functionality as well. This keeps the most people apprised of
the various issues.
3. When sending us the
initial email identifying the problem or issue, include the following:
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Descriptive Subject Line:
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Summary
of Problem:
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Module
(e.g. POS, GradeBook etc):
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School
(elementary, middle school high school etc):
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Calendar:
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Steps
you took:
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URL
(note, this could be the normal URL such as
https://icampus.arcc.org/campus/grandrapids.jsp, or the "test"
URL such as
https://icampus.arcc.org/test/test_grandrapids.jsp :
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User
Login (of person having the problem)
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PC or
MAC:
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OS (e.g.
Windows XP)
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Browser
(e.g. MSIE, FireFox)
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Screenshots (This can be very helpful in some instances; ask
your Technology Coordinator for instructions if you do not normally
take screen-shots that are pasted into a Word document or
equivalent.)
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