ARCC

1. Always send original Campus-related emails to campus_support@arcc,org, not to an individual unless explicitly told to do so. If you do not, you will receive a short message asking you to RE-send the email.

2. When replying to any Campus-related email from one of us, (typically Kerry or Teri are the first responders, but it could be from Jim, Kevin or Dale in some instances) always reply to campus_support@arcc.org as well or reply to "All". Likewise, the Campus support team at ARCC use the "Reply to All" functionality as well. This keeps the most people apprised of the various issues.

3. When sending us the initial email identifying the problem or issue, include the following:

Descriptive Subject Line:
Summary of Problem:
Module (e.g. POS, GradeBook etc):
School (elementary, middle school high school etc):
Calendar:
Steps you took:
URL (note, this could be the normal URL such as https://icampus.arcc.org/campus/grandrapids.jsp, or the "test" URL such as https://icampus.arcc.org/test/test_grandrapids.jsp :
User Login (of person having the problem)
PC or MAC:
OS (e.g. Windows XP)
Browser (e.g. MSIE, FireFox)
Screenshots (This can be very helpful in some instances; ask your Technology Coordinator for instructions if you do not normally take screen-shots that are pasted into a Word document or equivalent.)