FAQ AND PROCEDURES

1)      No Internet Access – Contact NESC (218-741-0750; 1-866-30NEWAN; noc@newan.org )

2)      ITV Problems - Contact NESC (218-741-0750; 1-866-30NEWAN)

3)      Application Problems, e.g. Campus, SpEd Forms, Citrix, SmartFinance, etc... – Contact  Provider

4)      Network Slow/Unresponsive – Contact NESC

5)      Any Doubts/Further Questions – Contact NESC

   FAQ AND CONTACTS FOR RESOLUTION OF NETWORK ISSUES

ISSUE

CONTACT

CHARGE

No Internet Access

Contact NeNET

            218-741-0750
           
1-866-30NEWAN
           
noc@newan.org

No

ITV Problems

Contact NeNET

            218-741-0750
           
1-866-30NEWAN
           
noc@newan.org

No

Application Problems, e.g. Campus, SpEd Forms, Citrix, SmartFinance

Contact Application Provider

Depends on provider

Network Slow/Unresponsive

Contact NeNET

            218-741-0750
           
1-866-30NEWAN
           
noc@newan.org

Possible, dependent on whether LAN or WAN in origin

Any Doubts/Further Questions

Contact NeNET

            218-741-0750
           
1-866-30NEWAN
           
noc@newan.org

No

 


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