ARCC

1) No Internet Access – Contact NESC (218-741-0750; 1-866-30NEWAN; noc@newan.org )

2) ITV Problems - Contact NESC (218-741-0750; 1-866-30NEWAN)

3) ARCC Application Problems, e.g. Infinite Campus, Smart Finance, etc... – Contact Provider

4) Network Slow/Unresponsive – Contact NESC

5) Any Doubts/Further Questions – Contact NESC

ISSUE	CONTACT	CHARGE
No Internet Access	Contact NeNET 218-741-0750 1-866-30NEWAN noc@newan.org	No
ITV Problems	Contact NeNET 218-741-0750 1-866-30NEWAN noc@newan.org	No
ARCC Hosted Application Problems, e.g. Infinite Campus, Smart Finance, Web Hosting at ARCC, MerakMail	Contact Application Provider	Depends on provider
Network Slow/Unresponsive	Contact NeNET 218-741-0750 1-866-30NEWAN noc@newan.org	Possible, dependent on whether LAN or WAN in origin
Any Doubts/Further Questions	Contact NeNET 218-741-0750 1-866-30NEWAN noc@newan.org	No

NeNET Network Troubleshooting FAQ and Procedures